"It's kind of sad that such a small email means so much, but I suppose that these guys get a lot more criticism than praise, despite the miracles they produce. But it occurs to me that -- while so-called 'Big Pharma' may not be perfect -- drug companies have done a lot more to make my life better than their critics have. Maybe someone should point that out more often."
I think he just did, and I think it is good to keep in mind that businesses are about advancing the well-being of individuals, and not just advancing themselves. Even when someone in business mostly thinks of himself or herself, to advance his or her own interest means providing goods or services that mean others are better off. That old Adam Smith idea of an invisible hand was a great insight, eh?